Refund policy

Merchandise may be returned within 30 days of purchase for a merchandise credit or refund.

Original shipping charges will not be refunded except when the return is due to our error.
Orders that received free shipping will have our standard shipping rate deducted from the refund.
The customer is responsible for return shipping charges except in cases of GetClubs error.
For returns resulting from our error, please request a GetClubs prepaid shipping label at no charge.
Return shipping costs incurred by the customer are non-refundable.
The product must be returned in the same condition as it was received.
Item must not be used nor altered and must include all inserts and accessories, if applicable.
Items not returned in the same condition will incur a restocking fee of at least 15%.
Refunds will be issued within 5-7 days of receipt and inspection of the items.
All refunds will be applied to the original form of payment.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@getclubs.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@getclubs.com.

Used Condition Policy

For an item to qualify for a full refund, the item must be returned in the same condition as purchased. In the event that an item is not returned in the same condition, a restocking fee will be applied corresponding to the amount of additional wear sustained. Restocking fee percentage rates are determined using our condition guide. Refunds will be deducted at 15% increments for each condition level reduced (e.g. a driver purchased in Excellent condition and returned in Good condition = 30% reduction).

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Warranty Policy

Defective merchandise will be typically repaired or replaced depending on the nature of the problem. If we identify a defect in your product within 12 months following the date of purchase, we will:
Replace the defective product with the same or a comparable product.
Send the club for repair of the defect to the manufacturer directly.
Refund your actual purchase price less reasonable depreciation based on actual usage of the product in any instance where the product is no longer available and repair is not possible.
NOTE: IN CASES WHERE WE HAVE TO SEND THE DEFECTIVE PRODUCT BACK TO THE MANUFACTURER, THE PROCESS CAN TAKE UP TO 3-4 WEEKS TO COMPLETE.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.